Alongside state governments across the United States, Ohio Department of Administrative Services (DAS) is an IT service broker for a series of state agencies, helping to achieve economies of scale. Over the past five years, the team led by Renee Evans, enterprise service management program administrator for Ohio DAS Office of Information Technology (OIT), has modernized its systems to track costs and IT service consumption, invoice for service usage, and has given service owners and end users significantly improved visibility into IT usage trends.

In a report released today, Deloitte researchers posit that artificial intelligence (AI) is the key to “unleashing the power of unstructured government data.”

Research firm Gartner has released its 2018 Hype Cycle for Emerging Technologies report, which found technologies like artificial intelligence platform as a service, blockchain for data security, and quantum computing reaching the peak of inflated expectations, while technologies such as mixed reality and blockchain were on the downswing of excitement.

Frozen in place by isolated IT management systems and spreadsheets for cataloging data, public sector technology buyers are now stepping out of the cold.